Cancellation Policy

Order Cancellation Policy

At Olive Outfits, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below:

How to Cancel Your Order

If you wish to cancel your order, please contact us as soon as possible at brandspopper@gmail.com or 0333 4996281 with your order number.

Cancellation Timeframe

• Before Shipment: Orders can be cancelled free of charge before they have been shipped. Once cancelled, you will receive a full refund to your original payment method within 10 business days.
• After Shipment: Once your order has been shipped, it cannot be cancelled. However, you may return the items according to our Return Policy once you receive them.

Custom or Personalized Orders

Custom or personalized items cannot be cancelled once production has begun. Please ensure all details are correct before confirming your order.

Refund Processing

Approved cancellations will be refunded to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or card issuer to process the refund.

Contact Us

If you have any questions about our cancellation policy, please don't hesitate to reach out to our customer service team.